Preguntas Frecuentes

Revolving cards are credit cards that allow the holder to make purchases and defer payment, generating interest. Their main characteristic is payment flexibility, but this can also lead to accumulating a large amount of debt due to their high interest rates.

To find out if your card is revolving, you must review the contract you signed when applying for it and the monthly statements sent to you by the financial institution. If you notice that the interest rate is higher than 20%, that the monthly fee is fixed or very low, and that the repayment term extends indefinitely, it is very likely that your card is revolving.

If your card is revolving, you can claim the refund of the abusive interest you have overpaid. To do this, you must follow the following steps:

• Contact the financial institution that issued your card and submit a written claim, requesting the nullity of the contract due to usury and the refund of the overcharged interest.
• If the financial institution does not respond or rejects your claim, you can go to the Complaints Service of the Bank of Spain, providing all the documentation that proves your case.
• If the Bank of Spain does not rule in your favor either, you can file a lawsuit against the financial institution, with the advice of a lawyer specialized in this type of cases.

When claiming your revolving card, you can obtain the following benefits:

• The cancellation of the card contract, which means that you will stop paying interest and fees.
• The refund of the excess interest you have paid, which can be a considerable amount depending on the amount and time you have used the card.
• The elimination of any remaining debt with the financial institution, if the excess interest you have paid exceeds the capital they have lent you.

Mortgage expenses are the charges associated with the formalization of a mortgage loan. These may include notary fees, registration fees, management fees, appraisal fees, taxes, insurance, among others. They can be claimed because the Court of Justice of the European Union has declared that if the clause imposing them is null, the amount paid plus interest must be reimbursed.

• That the mortgage was signed before June 16, 2019, the effective date of the Law on Real Estate Credit Contracts, which regulates the distribution of expenses between the bank and the client.
• That the mortgage is not canceled or prescribed, that is, that more than five years have not passed since the last payment or the debt was settled.
• That the documentation proving the expenses paid, such as invoices, contracts, and deeds, is available.

• The notary invoice, which corresponds to the fee charged by the notary for certifying the mortgage loan contract.
• The registration invoice, which corresponds to the fee charged by the registrar for registering the mortgage in the Property Registry.
• The management invoice, which corresponds to the amount charged by the management company for processing the necessary documents to formalize the mortgage.
• The appraisal invoice, which corresponds to the amount charged by the appraisal company for valuing the mortgaged property.
• The tax on legal documents (IAJD), which corresponds to the tax paid for the public deed of the mortgage.

• Contact the bank that granted the mortgage and submit a written complaint, requesting the refund of the overpaid expenses.
• If the bank does not respond or rejects the claim, go to the Complaints Service of the Bank of Spain, providing all the documentation that supports the case.
• If the Bank of Spain also does not rule in favor, file a lawsuit against the bank, with the advice of a lawyer specialized in this type of cases.